Frequently Asked Questions - FAQs

Welcome to the NMEXUS FAQ page! Here, we’ve compiled answers to the most commonly asked questions from our customers. If you can't find the information you're looking for, feel free to reach out to us directly via our Contact Us page.

1. What products do you sell?

At MNEXUS, we specialize in high-quality Men & Women Apparel, Purses & bags, Men & Women Watches, Essential Items & Health Care. Our product range includes:

  • Men & Women Apparel (T-Shirts, Jackets, Hoodies, Pants, Trousers etc.)
  • Purses & Bags (Tote bags, Shoulder bags, Satchels, Hobo bags etc.)
  • Men & Women Watches (Dress watches, Aviator watches, Sports etc.)
  • Health Care Products (Moisturizers, Anti-Aging, Pain Reliefs etc.)
  • Essential Items

We carefully curate our collection to provide a variety of styles that cater to different tastes and preferences, from modern minimalism to classic designs.

2. How can I place an order?

To place an order, follow these simple steps:

  1. Browse our categories or use the search bar to find the items you're interested in.
  2. Add the items to your cart.
  3. Once you're ready, click the Cart icon and proceed to checkout.
  4. Fill in your shipping details and select your payment method.
  5. Review your order and click Submit to complete your purchase.

You’ll receive an order confirmation email once your order is successfully placed.

3. Do you offer international shipping?

Currently, NMEXUS only ships within Europe and USA. We are actively working on expanding our shipping options, so stay tuned for future updates.

4. How long will it take to receive my order?

Shipping times vary depending on your location and the product availability. Typically, orders are processed within 1-2 business days. Once your order is shipped, you’ll receive a tracking number, and delivery typically takes 6-10 business days for domestic orders.

Please note, some items may require longer shipping times due to their size, weight, or custom nature.

5. How much does shipping cost?

Shipping costs depend on your location, the size and weight of the items, and your chosen delivery method. The shipping cost will be calculated during checkout, and you’ll be able to review the total cost before completing your purchase.

We also offer free shipping on orders over $50 for domestic customers.

6. Can I change or cancel my order after it’s placed?

We begin processing your order as soon as it’s confirmed to ensure prompt delivery. If you need to make any changes or cancel your order, please contact us within 24 hours of placing your order. Once your order has been shipped, we are unable to make changes or cancellations.

7. What payment methods do you accept?

We accept the following payment methods:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • PayPal

All payments are processed securely through our trusted payment gateway.

8. Do you offer gift cards?

Yes! We offer NMEXUS Gift Cards in various denominations. You can purchase them on our website, and they make the perfect gift for anyone looking to add stylish pieces to their home decor collection.

9. Can I track my order?

Yes, once your order has been shipped, you’ll receive a tracking number via email. You can track your order directly through the shipping carrier's website or by logging into your NMEXUS account.

10. What is your return policy?

We want you to love your NMEXUS purchase. If for any reason you are not completely satisfied, we offer a 15-day return policy. You can return most items within 15 days of receiving them for a full refund, minus shipping fees.

Please note:

  • Items must be unused and in their original packaging.
  • Some products, such as custom-made or final sale items, may not be eligible for return.
  • Return shipping costs are the responsibility of the customer.

For detailed instructions on how to return your items, please visit our Returns & Exchanges page.

11. How can I contact customer support?

If you need assistance or have any questions, feel free to reach out to us. Our customer support team is available via:

  • Email: info.nmexus@gmail.com
  • Phone: 
  • Live Chat: Available on our website (click the chat icon in the bottom right corner)

We aim to respond to all inquiries within 24 hours during business days.

12. Do you offer assembly services for furniture?

Currently, we do not offer in-home assembly services. However, many of our products come with easy-to-follow assembly instructions. We recommend hiring a professional service for furniture assembly if needed.

13. How can I care for my furniture and decor?

We provide care instructions for all of our products to help you maintain their quality and appearance. Here are a few general tips for furniture and decor maintenance:

  • Wood furniture: Clean with a soft, damp cloth and avoid harsh chemicals.
  • Upholstered items: Vacuum regularly and spot clean with mild detergent or use fabric cleaner as needed.
  • Rugs and carpets: Vacuum regularly and spot clean stains as soon as they occur. Professional cleaning is recommended for deep cleans.

For specific care instructions, refer to the product details or contact our customer support team.

14. Can I sign up for your newsletter?

Yes! Stay up to date with the latest arrivals, special promotions, and home decor inspiration by signing up for our newsletter. Simply enter your email address in the sign-up form at the bottom of our homepage.

15. What should I do if my item is damaged or defective?

We take great care in ensuring that your items arrive in perfect condition. If your order arrives damaged or defective, please contact us within 7 days of receiving your items. We will assist you with the return or replacement process, depending on the situation.

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